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Sales • Finance • Customer Success

Rafiqul Islam RoBin.

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Bridging deep automotive knowledge with robust financial operations and elite customer service to deliver a premium showroom experience.

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Executive Profile

I am an adaptable and motivated professional who believes in turning challenges into opportunities for improvement. With a strong background spanning high-level customer complaint resolution, financial accounting, and automotive sales, I bring a versatile skill set focused on business efficiency and cross-departmental teamwork.

Dedicated to continuous learning, efficiency, and contributing to the success of the organization, my combined skill set ensures operational excellence and unparalleled client satisfaction.

End-to-End

Sales & Billing Management

95%

Commitment to Client Success

Career Trajectory

Automotive Sales Expert

Mastering product knowledge and client needs.

Showroom Operations Leader

Streamlining sales, finance, and support.

Client Relationship Management

Building lifetime value and brand loyalty.

Combined Expertise

A 360-degree skill set tailored for the modern automobile industry

Automotive & Technical

  • Vehicle Features & Specs Mastery
  • Test Drive Coordination & Safety
  • Basic Diagnostics & Troubleshooting
  • Valid Driving Licences (BGD)

Customer Success & Sales

  • Showroom Sales & Needs Analysis
  • Complex Complaint Resolution
  • CRM System Management
  • Omnichannel Support (Chat, Email)

Finance & Operations

  • Invoicing, Billing & Payments
  • Account Reconciliation & Reporting
  • Project Management
  • Quantitative Risk Analysis

Digital & Administrative

  • Professional Email Etiquette
  • English (B2), Hindi (B2) & Native Bengali
  • MS Office Suite & Data Entry
  • Keep Time Accurately

Professional Experience

03/2024 – 12/2025

Customer Complaints Handler

EnWei International Group
Cambodia
  • Respond to customer inquiries via phone, email, chat, and in person, providing accurate information and solutions.
  • Handle customer complaints professionally, investigate issues, and propose appropriate resolutions.
  • Record and track customer interactions, feedback, and complaints in the CRM system.
  • Escalate complex issues to higher-level support or management when necessary.
  • Collaborate with internal departments (sales, technical, logistics) to solve service-related problems.
05/2020 – 03/2021

Billing and Accounting Assistant

Desh Engineering & Development Agency (Pvt.) Ltd
Bangladesh
  • Prepare and issue invoices, credit notes, and payment reminders accurately and on time.
  • Record and reconcile daily financial transactions in the accounting system.
  • Monitor accounts receivable and follow up on outstanding payments with clients.
  • Assist with monthly, quarterly, and yearly financial closings.
  • Verify and process supplier invoices and payments.
10/2018 – 12/2019

Account Coordinator / Client Service Executive

M/S BASIS OVERSEAS
Bangladesh
  • Managed client accounts and maintained strong, long-term relationships.
  • Acted as the main point of contact for customer inquiries and service support.
  • Coordinated client requests with internal teams to ensure smooth service delivery.
  • Assisted clients with documentation, applications, and travel-related processes.
  • Provided clear guidance and updates to clients throughout each stage of service.
  • Handled and resolved customer concerns professionally and efficiently.
  • Maintained accurate client records and ensured proper documentation.
  • Supported overall customer satisfaction by delivering timely and reliable service.

Education & Training

Continuous learning and skill development

Business Case Solving

10 Minute School

Field: Management and Administration

07/2023 – 12/2023

Financial Accounting

10 Minute School

Field: Business, Administration and Law

01/2023 – 06/2023

Digital Marketing

10 Minute School

Field: Advertising and Public Relations

05/2022 – 11/2022

Global Footprint

Hover over the highlighted countries to view the purpose of visits and years.

Initiate Contact

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Email

contact@rafiqulislamrobin.com

Call

+855 016 205 582

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